One clean control mapfor building the chatbot
Start in Chatbot Studio, shape the Brain, connect knowledge, build structured flows, test the runtime, then publish the pieces that power the customer-facing chatbot.
Chatbot Studio
The main cockpit that checks brain, safety, templates, flows, runtime, channels, and trial readiness.
Flow Studio
The visual builder for structured journeys, route branches, required fields, actions, and outcomes.
Live Runtime
The tested chatbot surface where configured brain, knowledge, tools, and flows come together.
Connected branch map
Chatbot Platform
The trunk of the system. Studio defines the chatbot, Flow Studio builds journeys, and the runtime applies those choices to real conversations.
Access
Entry, authentication, and protected user access.
Chat Runtime
Main chatbot experience for end users.
Studio
The main build cockpit for brain, policy, flows, runtime, trial, and launch readiness.
Brain
Identity, personality, policy, prompt logic, and safety control.
Knowledge
Sources, documents, chunks, and retrieval quality.
Flows
Structured flow records, visual tree steps, routing, slots, actions, trials, and publishing.
Flow List
VitalAll conversation flows
Flow Studio
VitalCreate steps, branches, actions, and trials
Routing
Match messages to flows
Intents
VitalUser goal routing
Entity Types
Extracted values
Slots
Collected customer details
Runtime
Execution and transition logs
Simulator
Test flow movement
Flow Templates
Reusable flow patterns
Versions
Publishing history
Flow database chain
Flow
Tenant-owned versioned journey record.
Steps
Entry, ask, classify, retrieve, branch, tool, handoff, and close nodes.
Branches
Conditions that move from one step to the next.
Required Fields
Entities and slots the bot must collect before continuing.
Actions
Tool calls attached to flow steps.
Outcomes
Solved, escalated, booked, closed, or lead-created endings.
Trial Runs
Saved flow tests and simulator results.
Publishing
Version and publish history.
Support
Human handoff and recovery flow.
System
Operations, monitoring, tools, and observability.
Quick actions
Start in Studio, build a flow, then test the live chatbot runtime.