One clean control mapfor building the chatbot

Start in Chatbot Studio, shape the Brain, connect knowledge, build structured flows, test the runtime, then publish the pieces that power the customer-facing chatbot.

Open AdminStudio First

Chatbot Studio

The main cockpit that checks brain, safety, templates, flows, runtime, channels, and trial readiness.

Flow Studio

The visual builder for structured journeys, route branches, required fields, actions, and outcomes.

Live Runtime

The tested chatbot surface where configured brain, knowledge, tools, and flows come together.

Connected branch map

Root

Chatbot Platform

The trunk of the system. Studio defines the chatbot, Flow Studio builds journeys, and the runtime applies those choices to real conversations.

Step 01

Access

Entry, authentication, and protected user access.

Login

Vital

Register

Create account

Settings

Vital

Profile and account

Client

Protected client page

Server

Protected server page

Step 02

Chat Runtime

Main chatbot experience for end users.

Chatbot

Vital

Live assistant runtime

Step 03

Studio

The main build cockpit for brain, policy, flows, runtime, trial, and launch readiness.

Chatbot Studio

Vital

Full setup cockpit

Flow Studio

Vital

Visual flow tree builder

Runtime Config

Vital

Model, tools, clarification, handoff

Runtime Debug

Inspect assembled runtime behavior

Trial

Test the configured chatbot

Channels

Customer-facing channel setup

Studio build branches

Chatbot Studio

Full setup path.

Core Brain

Identity and master behavior.

Personalities

Tone and style.

Policies

Rules and limits.

Safety

Protection and moderation.

Templates

Reusable reply patterns.

Modes

Behavior switching.

Flow Studio

Tree builder.

Prompt Logs

Prompt inspection.

Step 04

Brain

Identity, personality, policy, prompt logic, and safety control.

Admin Dashboard

Vital

Main admin view

Chat Playground

Test behavior

Chatbot Brain

Vital

Core assistant setup

Personalities

Vital

Tone and style

Policies

Vital

Rules and limits

Templates

Reusable reply patterns

Prompt Logs

Prompt inspection

Safety

Vital

Protection and moderation

Step 05

Knowledge

Sources, documents, chunks, and retrieval quality.

Knowledge Overview

Knowledge home

Knowledge Sources

Vital

Source setup

Knowledge Documents

Vital

Managed content

Knowledge Chunks

Chunked retrieval units

Retrieval Analytics

Vital

Retrieval inspection

Step 06

Flows

Structured flow records, visual tree steps, routing, slots, actions, trials, and publishing.

Flow List

Vital

All conversation flows

Flow Studio

Vital

Create steps, branches, actions, and trials

Routing

Match messages to flows

Intents

Vital

User goal routing

Entity Types

Extracted values

Slots

Collected customer details

Runtime

Execution and transition logs

Simulator

Test flow movement

Flow Templates

Reusable flow patterns

Versions

Publishing history

Flow database chain

Flow

Tenant-owned versioned journey record.

Steps

Entry, ask, classify, retrieve, branch, tool, handoff, and close nodes.

Branches

Conditions that move from one step to the next.

Required Fields

Entities and slots the bot must collect before continuing.

Actions

Tool calls attached to flow steps.

Outcomes

Solved, escalated, booked, closed, or lead-created endings.

Trial Runs

Saved flow tests and simulator results.

Publishing

Version and publish history.

Step 07

Support

Human handoff and recovery flow.

Agent Inbox

Vital

Escalated cases

Support Agents

Agent management

Support Queues

Queue routing

Step 08

System

Operations, monitoring, tools, and observability.

Models

Vital

Model selection

Conversations

Conversation review

Evaluation

Vital

Quality checks

Notifications

Outbound alerts

Tools

Vital

Connected actions

Webhooks

Integration events

Users

Vital

Access and roles

Quick actions

Start in Studio, build a flow, then test the live chatbot runtime.

Open Chat Open Studio Open Flow Studio